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Returns

Returns Policy

Exchanges and Refunds

Returning your product because you changed your mind 

Please return your item unused and in original condition with all packaging sealed within 14 days, and we will give you an exchange or refund including the standard postage cost.

Returning a faulty item

If your product is faulty when you receive it, please return and we will exchange or refund it with the standard delivery charge if returned within 14 days.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To return your product, please send to the following address:

47 High Street St Martins, Stamford, Lincolnshire PE9 2LG, United Kingdom.

For any item returned that does not comply with our terms & conditions, a refund will not be processed and the item will be returned to you.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days.

Need Help?

In all cases, please do not hesitate to contact Ready2Music UK – hello@rival-shop.co.uk - if you have any queries about our returns policy.