Terms and Conditions
Terms & Conditions
Whitelight Enterprises Ltd (company number 08188546), is registered in the UK.
Our HQ address is 47 High Street St Martins, Stamford, Lincolnshire PE9 2LG.
When you shop with us (or access our services, apps and websites (our “Websites”)), these terms apply. If you need any more information, get in touch with our Customer Care team – we always love to hear from you!
We keep these terms and help pages updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.
To shop with us, you need to:
- be at least 16 years old;
- have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
- be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
Placing an order
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.
All orders are subject to availability and confirmation of the order price. If there’s an issue with an order, we’ll get in touch with you.
Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please get in touch with our Customer Care team and they’ll be happy to speak to you about it.
Prices and product descriptions
From time to time, we may amend a price or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.
If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.
Prices include VAT (where applicable).
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.
Standard delivery is included in the prices.
If Expedited Special Delivery option is selected – this extra cost will be added to your order at checkout (see conditions).
We will do all we can to deliver on time but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.
Please check our Delivery Page for more information.
Any problems with your delivery? Please let us know within 30 days of the date which your order should have been delivered and we’ll do our best to help you.
Returns and refunds
Returning an unwanted item?
We understand that sometimes something just doesn't work for you and you want your money back. Don't worry, as long as an item is still in its original condition, we accept returns for free, subject to the rules below, which includes rules around Fair Use.
If you return an item requesting a refund within 14 days of the item being delivered to you, we will give you a full refund by way of the original payment method. The item must be in the original packaging and must not have been used.
We aim to refund you within 14 days of receiving the returned item.
We do not accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to you and ask you to cover the delivery costs.
Proof of postage: we strongly recommend you get proof of postage.
Our returns address is:
47 High Street St Martins, Stamford, Lincolnshire PE9 2LG, UK
Keep it clean
Hygiene and safety is super important to us, so we cannot accept items being returned for refunds if the conditions below have not been followed:
All returned items should be sent back to us in their original condition together with the original packaging.
All items are inspected on return.
If an item is returned to us used, damaged or in an unsaleable condition, or where the above instructions have not been followed, we will not be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs. Alternatively, we (at our sole discretion) may choose to reduce your refund to reflect any reduction in the value of an item.
None of this affects your statutory rights.
Misuse of our website
We know it’s obvious, but you must not misuse or tamper with our websites, apps or other services (“Websites”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, Ready2Music will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.
We recommend you use virus protection software when using any website, including ours.
Intellectual property, software and content
Ready2Music owns or has permission to use the intellectual property rights in its Website and its content.
These rights are protected around the world. All such rights are reserved.
You are allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.
You are also not allowed to use the Ready2Music logo or any of our brand or trademarks without our express permission.
Complaints or need to speak to us?
If you want to get in touch with us, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services:
- Email us: firstname.lastname@example.org
- Get in touch on Twitter.
- Get in touch on Facebook.
- Post: Ready2Music, 47 High Street St Martins, Stamford, Lincolnshire, PE9 2LG 7GR
We have the right to amend, remove or vary our services and/or any part of the Website (including our T&C’s) at any time.
These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.
A cookie is a small string of information that the website that you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the website and that information helps us to understand your preferences and improve your website experience. Cookies are also used to remember for instance your user name and password. You can turn off all cookies, in case you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings (like Internet Explorer). There are also software products available that can manage cookies for you. Please be aware though that when you have set your computer to reject cookies, it can limit the functionality of the website you visit and it's possible then that you do not have access to some of the features on the website.